Be Good Be Exceptional

February 21, 2017328 views0

Be Good Be Exceptional

2017-02-21T13:56:54+01:00

By CNP

Have you ever had the opportunity of letting someone serve you and you couldn’t hold back, but instead you shared the experience with friends and family? The truth is that we are all customer care representatives because often times, we relate and deal with people we sell to, buy from and generally interact with.Damon Richards once said that your customer doesn’t care how much you know until they know how much you care. Customer service is the act of providing customer’s needs, delivering suitable, and quality service/s or assistance from start to end point.There are skills a customer service representative should posses, such skills helps us adjust ourselves to the personality of the guest such skills includesPatienceAttentivenessClear communicationKnowledge of productAbility to use positive languageActing skillsTime managementAbility to read customersA calming presenceGoal oriented focusAbility to handle surprisesPersuasion skillsTenacityClosing abilityWillingness to learn.A GOOD CUSTOMER SERVICEA good customer service is very crucial; however there are some things that makes you exceptional. That is the EXCEPTIONAL CUSTOMER SERVICEIt is making that one person in front of you feel, for those moments you are together, they are the most important person in the world.AN EXCEPTIONAL CUSTOMER SERVICEOvercoming obstacles.Personal touch.ReliabilityMAKE IT EXCEPTIONAL TODAY.